Frequently asked questions
Which cities do you cover?
Jeddah, Madinah, Dammam, Taif, Khamis Mushait and Qassim. The technician comes to you.
What are your hours?
We work 24 hours a day, seven days a week, and take calls, WhatsApp messages and bookings at any time.
How do I book?
Call us, or send a WhatsApp message with your city, district, oven type and the problem, or book a time on the site.
Will I know the cost before the repair?
Yes. The technician finds the fault first and tells you what is needed, what it costs and the price of any part. You decide before he starts. The inspection fee comes off the repair price if you go ahead.
Is there a warranty?
Yes, a one-year warranty.
Do you work with restaurants?
Yes. We serve homes, restaurants and commercial kitchens. For restaurants we inspect first, then give a quote.
Do you repair electric ovens?
We specialise in gas ovens, gas cookers and gas hobs.
What should I do if I smell gas?
Close the cylinder valve or gas line, open the windows, don't switch anything on or light anything, then call us from outside the kitchen.
Is the repair done on the same visit?
Most common faults, like the spark plug, thermocouple or a blocked burner, are fixed on the same visit. If the oven needs a part the technician doesn't carry, he tells you and books a time to fit it.
How long does an oven clean take?
It depends on the oven size and how much grease there is. The technician tells you the expected time after seeing the oven and before he starts.
Why does the clicking carry on after the burner lights?
Usually moisture or food has reached the ignition switch under the knob, or the igniter unit itself is faulty. The technician finds which and fixes it.
Do you take the oven out of the cabinet?
Yes. Removing it is part of the job when the repair needs it, and we fit it back once done.
Will I know the part price before it is fitted?
Yes, always. The technician tells you the part type and price, and fits nothing without your approval.
Can you work outside the restaurant's opening hours?
We work 24 hours a day and try to book the work at the time that suits your kitchen best.
Need a technician for your oven? We are available now.